zbajee Terms and Conditions

1. General Terms and Definitions

These terms and conditions ("Terms") serve as the foundation for operating the zbajee platform and all its services. zbajee is an online gaming platform operated for players in Bangladesh.

1.1 Definitions

• "Platform" refers to the zbajee website, applications, and all related services.
• "User" or "Player" refers to any person who is registered on zbajee and uses the platform.
• "Account" refers to the personal gaming account registered in the user's name on zbajee.
• "Funds" refers to money deposited into the user's account or prizes won.
• "Bonus" refers to any promotional credit, free spins, or other benefits provided by zbajee.

1.2 Application of Terms

These terms apply to all services, games, promotions, and financial transactions offered on the zbajee platform. In addition to these terms, separate conditions may apply to specific games, bonuses, or promotions, which are supplementary to these main terms.

2. Account Registration and Management

2.1 Registration Requirements

A valid account registration is required to play games and carry out financial transactions on zbajee. You must provide true, accurate, and complete information at the time of registration.

2.2 One Account Policy

Each person may operate only one zbajee account. Opening multiple accounts under the same person's name, from the same IP address, or from the same device is strictly prohibited. Violating this rule may result in all accounts being closed and funds being forfeited.

2.3 Account Security

It is your responsibility to keep your account login details, password, and any security codes completely confidential. Allowing any third party to use your account is prohibited. If you notice any unauthorized access or suspicious activity, notify our support team immediately.

2.4 Identity Verification (KYC)

zbajee may request identity verification at any time in the interest of providing a secure service. You may be required to submit a national ID card, passport, or other documents for verification. zbajee reserves the right to place withdrawals on hold until verification is completed.

3. Age Limit and Eligibility Requirements

zbajee is for individuals aged 21 and above only. Use of this platform by minors is strictly prohibited and actively prevented.

3.1 Other Eligibility Requirements

• All information provided at the time of registration must be truthful and verifiable.
• Any person whose account was previously closed or banned may not register again.
• Individuals who have voluntarily self-excluded as part of responsible gaming may not reopen an account before the designated period has ended.
• zbajee employees and their immediate family members may not participate on this platform.

4. Deposit, Withdrawal and Payment Policy

4.1 Deposit

The following payment methods are accepted for deposits on zbajee: bKash, Nagad, and Rocket. The minimum deposit amount across all methods is ৳300.

• Deposited funds are generally credited to the account instantly.
• Correct transaction details must be provided when making a deposit.
• Deposits from third-party accounts are not accepted — the payment method must be registered in your own name.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Withdrawals must be made to the same payment method used for the deposit.
• Large withdrawal amounts may be held if identity verification has not been completed.
• Wagering requirements associated with a bonus must be met before withdrawing winnings from that bonus.
• zbajee reserves the right to suspend a withdrawal during an investigation if fraudulent activity is suspected.

4.3 Currency and Taxes

All transactions are carried out in Bangladeshi Taka (BDT / ৳). Any applicable taxes or charges may apply in accordance with the rules of the relevant payment method.

5. Bonus and Promotion Terms

zbajee offers various types of bonuses and promotional offers. Each offer is provided subject to specific terms and conditions that must be followed.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making total funds ৳2,000. Or depositing ৳18,000 gives a ৳8,000 bonus, making total funds ৳26,000.

5.2 Wagering Requirements

Before withdrawing the welcome bonus, the bonus amount must be wagered 25 times (25x). For example, receiving a ৳1,000 bonus means a total of ৳25,000 must be wagered before withdrawal.

5.3 General Bonus Terms

• Each bonus has a fixed validity period — if not used in time, the bonus will be cancelled.
• A user may not claim a specific bonus offer more than once.
• Before wagering requirements are met, bets will be completed from the bonus balance first; the cash balance will be used afterwards.
• Any attempt to obtain bonuses through fraudulent means will result in the bonus being cancelled and the account being closed.
• zbajee reserves the right to modify, suspend, or discontinue any bonus offer at any time.

6. Gaming Rules and General Code of Conduct

6.1 Game Operation

All games on zbajee are operated through verified software providers. Game outcomes are determined through Random Number Generator (RNG) technology, which ensures fairness.

6.2 Betting Limits

Each game has specific minimum and maximum betting limits that are displayed in the game lobby. Betting limits may differ when playing with a bonus balance.

6.3 Technical Issues

If a game is interrupted mid-session due to a server error, network disruption, or any other technical problem, zbajee will attempt to resolve it in a reasonable manner. However, zbajee will not be held liable for losses caused by technical errors.

6.4 Fair Play Policy

All users must play games fairly and honestly. Any attempt to cheat, hack, use bots, or gain an unfair advantage is strictly prohibited.

7. Prohibited Activities

The following activities are strictly prohibited on the zbajee platform and violations will result in immediate account closure and forfeiture of funds:

• Opening or operating multiple accounts.
• Registering with false information or concealing your identity.
• Making deposits or withdrawals using third-party payment methods.
• Using automated bots, software, or any technical means to gain an unfair advantage.
• Abusing bonuses or exploiting system vulnerabilities.
• Money laundering or any illegal financial activity.
• Harassing, threatening, or deceiving other users.
• Misconduct or abusive behaviour towards the support team.
• Intentionally exploiting game errors or technical vulnerabilities.

8. Account Suspension, Closure and Fund Forfeiture

8.1 zbajee's Rights

zbajee reserves the right to suspend or permanently close an account at any time without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If fraudulent or suspicious activity is detected.
• If identity verification fails or false information is provided.
• If money laundering is suspected or upon instruction from legal authorities.

8.2 User Request to Close Account

If a user wishes to voluntarily close their account, they may contact our support team. Eligible funds remaining in the account will be available for withdrawal before closure.

9. Privacy and Data Protection

zbajee takes the privacy of users' personal information very seriously. Details on data collection, use, and protection are available on our Privacy Policy page.

9.1 Use of Information

• Personal information is used solely for account management, identity verification, and service improvement.
• Payment information is kept secure through SSL encryption technology.
• Personal information is not shared with third parties except where required by law.

9.2 Cookie Policy

zbajee uses cookies to improve the user experience on the platform. By using the platform, you are consenting to the cookie policy.

10. Limitation of Liability

The zbajee platform is provided on an "as-is" basis. zbajee will not be held liable in the following circumstances:

• Financial losses resulting from a user's gaming activity.
• Game interruptions caused by internet connectivity or device issues.
• Losses resulting from unauthorized third-party access to an account.
• Service interruptions caused by unexpected technical errors or server outages.
• Any issues arising from a user providing their own information incorrectly.

Gaming is a form of entertainment and carries financial risk. zbajee never promises guaranteed winnings.

11. Responsible Gaming Policy

zbajee places responsible gaming as its highest priority. We believe gaming is entertainment, not addiction.

11.1 Self-Control Tools

• Set daily, weekly, or monthly deposit limits.
• The option to temporarily suspend your account for a set period as a cooling-off measure.
• Permanent self-exclusion option.

11.2 Support

If you are experiencing gaming addiction or problems, our 24/7 support team is ready to help. For more information, visit our Responsible Gaming page.

12. Changes and Updates to Terms

zbajee reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified through their registered contact method or via a notice on the platform.

12.1 Continued Use After Changes

Continued use of the platform after a terms and conditions update will be considered as your acceptance of the new terms and conditions. Therefore, it is recommended that you review this page regularly.

12.2 Applicable Law

In the event of any dispute regarding these terms and conditions, zbajee's policies will apply. All disputes will be resolved through negotiation and mediation.

13. Contact & Support

If you have any questions or issues regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat — Support is available in Bengali.
• Email: [email protected]

Our support team is always ready to answer all your questions in Bengali.