zbajee Privacy Policy

zbajee ("we", "our", "platform") is committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes how zbajee collects, stores, processes, and protects your personal information.

When you use the zbajee website (zbajee.cam), its mobile version, or any other related services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

All operations at zbajee are conducted in accordance with SSL encryption technology and fair play principles. We believe that protecting your privacy is a fundamental responsibility of ours.

zbajee may collect various types of information. The categories of this information are described in detail below:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum age of 21 is mandatory)
• Email address
• Mobile number
• National ID card or passport details (where applicable)

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Transaction history (deposits and withdrawals)
• Payment method details

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system
• Login duration and activity logs on the platform
• Gaming history and betting patterns
• Cookie and session data

zbajee collects information in the following ways:

• Registration process: When you open an account with zbajee, the information you provide is collected.
• Identity verification (KYC): Documents are collected during the identity verification process to confirm account legitimacy and security.
• Transaction processing: Payment-related information is collected when you make a deposit or withdrawal.
• Site usage: When you browse the platform, information is collected automatically through cookies and tracking technologies.
• Customer service contact: When you contact us via live chat or email, the details of that conversation are stored.
• Third-party verification: Information may be obtained from third-party services for fraud prevention and age verification purposes.

zbajee uses your information only for specific and legitimate purposes. We use your information for the following reasons:

4.1 Account Management

• Completing account registration and verification
• Confirming your identity and verifying your age
• Ensuring secure login and account protection

4.2 Service Delivery

• Running gaming services smoothly
• Processing deposits and withdrawals (minimum deposit ৳300, withdrawal ৳1,000)
• Providing bonuses and promotional offers
• Ensuring VIP program benefits

4.3 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Complying with applicable laws and regulations
• Implementing responsible gaming policies
• Retaining necessary information for dispute resolution

4.4 Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Providing customized services based on user preferences

zbajee does not sell or give away your personal information to third parties. However, information may be shared in the specific circumstances below:

• Payment processing: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Game software providers: Limited and necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal authorities: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
• Fraud prevention: Information may be shared with relevant agencies to investigate or prevent suspicious activity.
• Business transfers: In the event of a merger or acquisition involving zbajee, information may be transferred — you will be notified in advance in such cases.

zbajee takes industry-standard technical and organizational measures to keep your personal information secure:

• SSL encryption: All data transmitted on our platform is protected through SSL (Secure Socket Layer) encryption technology.
• Secure servers: Your information is stored in encrypted form in secure data centers.
• Access control: Only authorized personnel can access your information, and only for specific reasons.
• Two-factor authentication (2FA): Two-factor authentication is available to help ensure account security.
• Regular security audits: Regular system audits and security checks are conducted to identify potential risks.
• Staff training: All our staff receive regular training on privacy protection and data handling.

However, no method of transmitting information over the internet is completely secure. While we ensure the highest level of protection, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to use a strong password.

zbajee uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

7.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the site — login sessions and security cookies.
• Performance cookies: Used to analyze and improve site usage — page load times, error detection.
• Functionality cookies: To remember your preferences — language, time zone (BST, UTC+6).
• Analytics cookies: To analyze user behavior and improve the platform.

7.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling cookies may limit some platform functionality and may cause issues with logging in.

zbajee does not retain your personal information longer than necessary. Different types of information are retained for different periods:

• Account information: For as long as your account is active, and for a specified period after account closure to meet legal requirements.
• Financial transaction records: For the period required by applicable laws and regulations.
• Gaming history: For the period required for dispute resolution and responsible gaming monitoring.
• Technical logs: For a limited period for system security and performance analysis.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after a set period.

Once the retention period has expired or the information is no longer needed, we securely delete or anonymize that data.

As a zbajee user, you have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted — however, it may not be possible to delete all information due to legal obligations.
• Right to restrict processing: In certain circumstances, you can request that the processing of your information be restricted.
• Right to data portability: You can request a copy of your information in a structured format.
• Right to object: You can object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected] or get help through 24/7 live chat.

zbajee provides services only to those aged 21 and above. We give the highest priority to the protection of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect information from anyone under the age of 21.
• If an underage account is identified, it is immediately closed and any collected information is securely deleted.
• If you become aware of an underage account, please notify us immediately.

The zbajee platform is integrated with various third-party services, such as game software providers and payment processors. These third parties have their own privacy policies and handle information according to their own terms.

• Payment Partners: bKash, Nagad, and Rocket manage transaction information in accordance with their own privacy policies.
• Game Providers: Providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming follow their own data policies.
• Analytics Services: The analytics tools used to improve the platform operate under privacy agreements.

zbajee is not responsible for the privacy practices of third parties. We recommend that you read the relevant third-party privacy policies.

zbajee reserves the right to update this privacy policy as needed. When significant changes are made, we will:

• Display a prominent notice on the website.
• Notify you at your registered email address.
• Clearly state the effective date of the new policy.

Continued use of the platform after any changes will be considered your acceptance of the new policy. If you do not agree with the new policy, you will be given the option to close your account.

The latest version of this policy will always be available at zbajee.cam/privacy-policy.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7 — use the chat option directly on the platform.

Our privacy team will review your request and respond promptly.

We place the highest importance on your privacy, and zbajee is committed to earning your trust as a safe and reliable platform.